Get in touch
Contact
Draft — needs one detail
Ready to go once the [contact email] is set (it depends on the operator identity,
which is being finalised).
Real people read every message. Whether it's a download that won't cooperate or a question about a book, we're glad to help.
Email us
Write to [contact email] for:
- Order & download help — trouble getting your book onto your device (try How it works first — it solves most issues in a minute).
- Refunds — see the Refund Policy, then email us with your order details.
- Privacy & your data — access, correction or deletion requests (see the Privacy Policy).
- Rights, press & everything else — just say hello.
Response times
Halcyon is a small house, so replies come from a person, not a call centre. We aim to answer as quickly as we reasonably can.